Frequently Asked Questions
How are your toys made?
Our playthings are manufactured in high quality factories by experienced artisans, and have been extensively tested for safety. They pass theASTM F963 mandatory requirement for toys sold in the United States.
Are these items we can find on Amazon or other retail outlets?
We are happy to say that every item sold on our site is specially designed for The Magnus Company. We work with an extremely talented team of artists and designers to craft beautiful, high quality playthings. While TheMagnusCo.com is the exclusive retailer for our full collection, you can find selected products at specialized retailers in the United States and Europe.
Is The Magnus Company a Black-owned operation?
Yes! The Magnus Company is a Black and female-owned company based in New York City.
Is The Magnus Company eco-friendly?
At the Magnus Company, we believe that beautiful toys will enchant children and adults alike for generations. Our playthings are made from materials like sturdy wood and eco-friendly felt and the designs will be eye-catching and lovely for years to come. Although some waste is hard to avoid like protective covering for our pins and puzzles, our boxes and mailers are 100% recyclable and compostable.
How soon will my items ship?
All orders will be processed within 2-5 business days, and tracking information will be sent immediately upon shipment. If you are on a tight timeline, please email our workshop email@example.com we will try to work some magic for you :)
Can I cancel or edit my order after it’s been confirmed?
Yes, of course! We are able to cancel and/or edit orders within 12 hours of confirmation. Due to the speed of our packing and shipping, we are unable to edit or cancel orders after 12 hours.
Do you accept returns?
Yes, of course! We want you to be happy with your order. If there is a problem with your purchase, please let us know immediately so we can get it sorted. Items must be unopened, in original packaging without alteration or damage, and be requested within 7 days of delivery firstname.lastname@example.org
What is the best way to get in touch with you?
Please reach out to us email@example.com, we want to hear from you!